{"id":32573,"date":"2022-12-07T10:49:20","date_gmt":"2022-12-07T10:49:20","guid":{"rendered":"https:\/\/uxwritinghub.com\/?p=32573"},"modified":"2022-12-08T14:48:01","modified_gmt":"2022-12-08T14:48:01","slug":"we-are-not-the-robots","status":"publish","type":"post","link":"https:\/\/uxwritinghub.com\/we-are-not-the-robots\/","title":{"rendered":"We. Are. Not. The. Robots. (Working humanely in the age of AI)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"32573\" class=\"elementor elementor-32573\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23ff29b0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23ff29b0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f1e16fd\" data-id=\"1f1e16fd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9cf6e1b elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"9cf6e1b\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-chevron-right&quot;,&quot;library&quot;:&quot;fa-solid&quot;,&quot;rendered_tag&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-chevron-right\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;},&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\"><svg class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcc2af1 elementor-widget elementor-widget-text-editor\" data-id=\"dcc2af1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>We are not the robots<\/h2><p><span data-preserver-spaces=\"true\">Kraftwerk is always in heavy rotation at my house. But their song &#8220;The Robots&#8221; was hitting pretty hard a few days ago. I&#8217;d just finished reading a section of Kevin Roose&#8217;s\u00a0<\/span><em><span data-preserver-spaces=\"true\">Futureproof: 9 Rules for Humans in the Age of Automation<\/span><\/em><span data-preserver-spaces=\"true\">, and my mind was churning. The main gist of what I&#8217;d read was that (a) you don&#8217;t want to become one of the robots, because that&#8217;s a fast track to redundancy, and that (b) to avoid this, you should show that your work can&#8217;t or shouldn&#8217;t be done by a robot. He then explains in detail several ways that you can start leaving a human watermark on your work and interactions. (Roose is all about showing how your work is really craft. Craftwork! Wait\u2014what&#8217;s going on here?)<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0b77b1 elementor-blockquote--skin-border elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote\" data-id=\"e0b77b1\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tWe are programmed just to do anything you want us to. We are the robots.\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">\u2014Kraftwerk<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96668a4 elementor-widget elementor-widget-text-editor\" data-id=\"96668a4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-preserver-spaces=\"true\">Roose writes that leaving human handprints on your work &#8220;is not just about showing off or taking credit for as much work as possible.&#8221; After all, a robot can almost always accomplish more than even the most hustling hustler that hustle culture has ever seen (and that&#8217;s\u00a0<\/span><em><span data-preserver-spaces=\"true\">not\u00a0<\/span><\/em><span data-preserver-spaces=\"true\">you, Elon).<\/span><\/p><p><span data-preserver-spaces=\"true\">&#8220;Hustling is about how hard we work,&#8221; he writes. &#8220;Leaving handprints is about how\u00a0<\/span><em><span data-preserver-spaces=\"true\">humanely<\/span><\/em><span data-preserver-spaces=\"true\">\u00a0we work.&#8221;<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0390d07 elementor-widget elementor-widget-image\" data-id=\"0390d07\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"670\" height=\"505\" src=\"https:\/\/uxwritinghub.com\/wp-content\/uploads\/2022\/12\/DataRepost1.jpg\" class=\"attachment-large size-large wp-image-32648\" alt=\"Data from Star Trek holding a robot head and looking at it with curiosity.\" srcset=\"https:\/\/uxwritinghub.com\/wp-content\/uploads\/2022\/12\/DataRepost1.jpg 670w, https:\/\/uxwritinghub.com\/wp-content\/uploads\/2022\/12\/DataRepost1-300x226.jpg 300w, https:\/\/uxwritinghub.com\/wp-content\/uploads\/2022\/12\/DataRepost1-400x301.jpg 400w, https:\/\/uxwritinghub.com\/wp-content\/uploads\/2022\/12\/DataRepost1-150x113.jpg 150w\" sizes=\"(max-width: 670px) 100vw, 670px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Data from Star Trek, The Next Generation, longs to be human in spite of his strength, ability to operate without sleep, and other superpowers: \"I am superior, sir, in many ways. But I would gladly give it up to be human.\"<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11e9e759 elementor-widget elementor-widget-text-editor\" data-id=\"11e9e759\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-preserver-spaces=\"true\">Roose got interested in this topic when he realized AI can already do a bang-up job on technical articles such as stock market reports, and that it was well on its way to being able to write even more nuanced prose such as book reviews. Roose even published\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.nytimes.com\/2021\/11\/21\/books\/review\/the-age-of-ai-henry-kissinger-eric-schmidt-daniel-huttenlocher.html\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">an AI-written book review<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0to make this point.<\/span><\/p><p><span data-preserver-spaces=\"true\">So, we know what AI can do for long-form content. We&#8217;ve seen it enter the world of graphic design via the\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/openai.com\/dall-e-2\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">DALL\u2022E 2 art generator<\/span><\/a><span data-preserver-spaces=\"true\">. AI can even create\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.nytimes.com\/2022\/11\/04\/dining\/ai-thanksgiving-recipes.html\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">terrible Thanksgiving recipes<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0that we know will get better by next November. AI is\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/writers-in-tech.simplecast.com\/episodes\/accelerate-your-ux-writing-with-ai-with-may-habib-writer-UFZrMTwv\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">already available to assist us UX writers<\/span><\/a><span data-preserver-spaces=\"true\"> with our work, and there&#8217;s a ton of buzz around the latest in natural language AI technology: a chatbot from OpenAI called <a href=\"https:\/\/chat.openai.com\/chat\" target=\"_blank\" rel=\"noopener\">ChatGPT<\/a>.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-918407d elementor-widget elementor-widget-image\" data-id=\"918407d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img src=\"https:\/\/uxwritinghub.com\/wp-content\/uploads\/elementor\/thumbs\/Robots-pyt4w8k3jfhqc4kyarbdf62n3c26y873e4ridlicg8.png\" title=\"an AI-generated photo of robots having a nice conversation. Courtesy DALL\u2022E 2\" alt=\"an AI-generated photo of robots having a nice conversation. Courtesy DALL\u2022E 2\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Here's an AI-generated photo of robots having a nice conversation. Courtesy DALL\u2022E 2.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96ebb55 elementor-widget elementor-widget-text-editor\" data-id=\"96ebb55\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span data-preserver-spaces=\"true\">I&#8217;m sure I&#8217;ll be interfacing with AI at some point in the near future. And when that time comes, it&#8217;s going to be essential that I can show those I work with the value of the contributions I, myself, make as a non-bot.<\/span><\/p><h2><span data-preserver-spaces=\"true\">The human touch<\/span><\/h2><p><span data-preserver-spaces=\"true\">Showing that a human exists behind the work you are doing can accomplish several things. First, it can show that having a human on at least some of these tasks is essential to getting the job done, or at least, to getting the job done\u00a0<\/span><em><span data-preserver-spaces=\"true\">well<\/span><\/em><span data-preserver-spaces=\"true\">. Second, though, knowing that human effort is behind a project can add value to that project for no reason other than that it feels right to the person reviewing or purchasing or using whatever it is you created. For instance, Roose describes a talk in which a $40 DVD player is compared to a $700, handmade piece of pottery. Why is the simple pottery so much more pricey than the DVD player? Because of the human effort behind it (or, in social science talk, the &#8220;effort heuristic&#8221;). In short, people prefer products that require obvious human effort over those that do not\u2014even if those products are identical.<\/span><\/p><p><span data-preserver-spaces=\"true\">So, what does Roose suggest as ways to leave handprints?<\/span><\/p><h2>Five ways to show your humanity in your work<\/h2><h3><span data-preserver-spaces=\"true\">1. Make invisible labor visible<\/span><\/h3><p><span data-preserver-spaces=\"true\">Ever feel the urge to mutter, &#8220;They have no idea how hard I worked on this&#8221;? Well, mutter no more. Share how hard you worked. This might mean telling a dramatized work story on a shared whiteboard, or translating a technical aspect of your work into plain English. I recently had success with this. I was working super hard to get through the first step of my content-writing process, which is gathering the full requirements for the feature I was working on. Gathering the requirements was taking forever; I hadn&#8217;t even started writing yet! That same assigned kanban card, &#8220;Gather Content Requirements,&#8221; sat and sat and sat and sat and sat in my to-do column, and I think colleagues were wondering what was going on. I finally decided to explain the situation, taking my team along with me, on my intrepid journey of gathering content requirements, via whiteboard presentation. And let me tell you, they were like, &#8220;Whoa, that&#8217;s wild! You&#8217;re so&#8230; brave!&#8221; Yep, a human had to navigate that marshland of requirements. I finally got some much-needed recognition for my slow progress.<\/span><\/p><h3><span data-preserver-spaces=\"true\">2. Go the extra mile<\/span><\/h3><p><span data-preserver-spaces=\"true\">This can be as simple as just showing that you care for the people you work with. Channel the barista who remembers her customer&#8217;s regular drinks, or the real estate agent who sends a housewarming gift to her clients after a purchase. In the world of UX writing, this might look like including a personal sign-off on your emails, making a shared joke at a meeting, or sending a colleague an article that made you think of them. At my job, we use the &#8220;Praise&#8221; function in Teams a <\/span><em><span data-preserver-spaces=\"true\">lot<\/span><\/em><span data-preserver-spaces=\"true\">\u00a0to make sure that people on the team get the shoutouts they deserve.<\/span><\/p><h3><span data-preserver-spaces=\"true\">3. Let go of the &#8220;view from nowhere&#8221; <\/span><\/h3><p><span data-preserver-spaces=\"true\">Roose writes about leaving his personal stamp on his writings rather than attempting to use that well-trodden journalistic view from nowhere (<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.wnycstudios.org\/podcasts\/otm\/segments\/view-nowhere-on-the-media\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">which plenty of people argue doesn&#8217;t exist, anyway<\/span><\/a><span data-preserver-spaces=\"true\">). We obviously can&#8217;t use our personal voice in our work as UXers\u2014we have to use the voice of the organization we work for in our writing. But we can still leave a mark by bringing our professional concerns to the table when strategizing on content: from accessibility issues to price transparency, there are all sorts of concerns we can emphasize as we operate within our designated writer roles. I recently worked on some legal text for my organization. Up until now, legal text has usually been published almost exactly as written by our lawyers. However, I believe strongly that people should understand what they are signing, so I brought my concerns about the legalese up with our legal and content teams, and together, we crafted more user-friendly texts. It&#8217;s a stamp on the product that I can be proud of.<\/span><\/p><h3><span data-preserver-spaces=\"true\">4. Contribute to your organization in human ways <\/span><\/h3><p><span data-preserver-spaces=\"true\">This is particularly important, writes Roose, for remote workers, who are interfacing with Zoom for most of their interactions. These contributions might look like helping a coworker with a personal matter; setting up a virtual water cooler at which to discuss work or personal topics; or using your own friendly writing voice in your emails. At my job, we have a scheduled weekly block of time dedicated to talking about topics <\/span><em><span data-preserver-spaces=\"true\">other than work<\/span><\/em><span data-preserver-spaces=\"true\">. It&#8217;s called Friday Funday, it&#8217;s our team&#8217;s primary point of social contact, and it&#8217;s totally awesome. It&#8217;s helped me get to know everyone better and has certainly helped me feel more comfortable being vulnerable when I need to share my UX work with my team. I could see this expanding in other ways, however. Funday has a no-work-talk rule, but other meetings tend to be so highly structured that they don&#8217;t allow for the generation of spontaneous ideas about our UX work. Setting aside channels through which we can shoot the breeze about work topics could help us engage in more spontaneous creativity.<\/span><\/p><h3><span data-preserver-spaces=\"true\">5. Expand your professional interests outside of your job <\/span><\/h3><p><span data-preserver-spaces=\"true\">To be clear, Roose doesn&#8217;t quite put it this way; he instead emphasizes social engagements with colleagues and other remote workers. But I think he&#8217;d agree that our creativity\u2014and thus our value as human workers\u2014expands whenever we engage with the world in novel ways. This engagement could be attending a social event with work friends, reading some fresh publication, attending a conference or local workshops, or even pursuing an unrelated hobby.<\/span><\/p><h2>Further Reading<\/h2><p><a href=\"https:\/\/uxwritinghub.com\/top-ai-writing-tools\/\" target=\"_blank\" rel=\"noopener\">Top 6 AI Writing Tools To Help Create Great (Human) Content<\/a><\/p><p><a href=\"https:\/\/uxwritinghub.com\/ai-copywriting\/\" target=\"_blank\" rel=\"noopener\">The current state of AI copywriting<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Table of Contents We are not the robots Kraftwerk is always in heavy rotation at my house. But their song &#8220;The Robots&#8221; was hitting pretty hard a few days ago. I&#8217;d just finished reading a section of Kevin Roose&#8217;s\u00a0Futureproof: 9 Rules for Humans in the Age of Automation, and my mind was churning. The main [&hellip;]<\/p>\n","protected":false},"author":72,"featured_media":32644,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_eb_attr":"","content-type":"","_mi_skip_tracking":false},"categories":[59,56],"tags":[],"acf":{"descriptions":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>We. Are. Not. The. Robots. 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